Shipping policy

Shipping Policy
Effective date: 14 August 2026
Where we ship
We currently ship within the United States.
Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a 
confirmation email when you order and a second email with tracking once it ships.
Delivery times and cost
• Standard shipping: estimated 3–7 business days after processing.
• Shipping cost: calculated and shown at checkout.
• Subscription orders ship automatically on your renewal date at the same rate.
Tracking, delays, and problems
Delivery estimates are not guaranteed; we're not responsible for carrier delays once a package has shipped. If 
your order is lost, arrives damaged, or hasn't moved in 10 business days, email support@barkwell.pet with 
your order number and we'll make it right.
Incorrect addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an address 
entered incorrectly; if a package is returned to us as undeliverable, we'll contact you to arrange re-shipment 
(additional shipping may apply).
Contact
support@barkwell.pet